Frequently Asked Questions (FAQs)
Is this an online shopping website?
Not exactly, there is no payment module incorporated and your orders are processed only if your account is pre-approved. We prefer to call it online ordering website.
Why is there no payment option?
Since we have just started this platform, we would like to get our customer’s approval before rolling out such security intensive features. Moreover, unlike B2C this is a B2B platform so companies prefer financial transactions to stay the traditional way.
Does my account need to be pre-approved? How can that be done?
Yes, you can get your account approved by getting in touch with us.
I have got my account approved, how do I complete the payment?
For payment we can offer only traditional payment methods such as bank transfers, COD and Cheques. You have to WhatsApp us the payment approval slip. Upon clearing of funds in our bank account, your order will be processed.
Two amounts are written for every product, what does it mean?
As has been mentioned earlier we have certain MOQ, the prices mentioned are total for the MOQ and the rates per kg.
Are all the rolls exactly of 16, 17 or 20 kgs as mentioned in the product details page?
The weights mentioned for every product are average weights, actual weights may vary ± 1~2kgs.
I want to buy 5 kgs of a particular product, how to place the order?
MOQ(minimum order quantity) is one roll which weights around 16~20 kgs as mentioned in the products page. Order of 5 kgs cannot be processed
I have to develop some samples first, I cannot place an order of 15 kgs just for the sample. What should I do?
You can browse “Sample Fabric” product category and order 1kg of the required quality for your sample purpose.
Can I get a specific colour for my sampling purpose?
For sampling we generally have 2-3 colours of every quality, getting the colour of your choice won’t be possible as we have around 50-120 colours in some qualities. Once a roll is used in sampling it cannot be used in regular orders. Still you can leave your required colour in “Order note” and we’ll try to incorporate it but again we do not want to guarantee anything.
Is the billing amount exact as mentioned?
No, as mentioned earlier on the products page the weights are average weights, actual weights may differ. Hence the amount will also vary. Once your order gets approved your exact billing amount will be conveyed to you. You’ll also get a hard copy of the bill ie. Tax Invoice at the time of delivery.
I still have some doubts....
Do not hesitate to give us a call or drop a message between 11-6 on all days except Sunday. We will be more than willing to help.
I have some suggestions/complaints.
Please feel free to drop them on the “Enquiry” form. We know that we are not perfect but we won’t stop trying.